Weight management commitments

Your commitment to us

To actively use the app to progress towards a healthier lifestyle, this includes completing the online modules and setting weekly goals. Active participation will give you the best chances of hitting your weight loss target.
To let us know if you are unable to attend or if you no longer wish to continue with the programme.
To inform us of any changes to your health (including pregnancy) that may impact on your ability to take part in the programme, particularly our physical activity sessions. Although we are not clinicians, it is important that we are aware of any changes to your health and wellbeing so we can provide you with the most appropriate support.
At ICS Health & Wellbeing, our ethos is to be person centred; although our team try really hard to deliver the best possible service, we recognise that occasionally we may not get it right. If you are unhappy with any part of our service we would like to know so that we can resolve this for you.

Give us your feedback:

In person speaking to a health & wellbeing coach
Via our online form
By email: query@xylahealth.com
By phone: 0333 577 3010
We will always try and respond to any patient dissatisfaction, quickly and efficiently, however if you are still not happy we will be able to guide you through our complaints procedure.

Our commitment to you

To provide you with a service designed to support you to lose 5% body weight or a target weight of your choice.
To equip you with the knowledge, skills and tools to make healthier lifestyle changes at each session.
To support you to set goals which are specific to your health with our team of trained health & wellbeing coaches.
To ensure we deliver an effective service which is based on the latest evidence and responsive to your needs.
To keep any information you share with us secure and only ever share it when updating your GP of your progress or to our programme commissioners (NHS England) for reporting and evaluation purposes. If you opt out of the evaluation, your report details will be reported anonymously.